“This evaluation of the Festival’s impact demonstrates that we really did achieve our mission from this unique programme – instilling an enduring sense of pride and belonging right across the West Midlands”

“The reporting enables us to go beyond “numbers” to show impact. It enables our team to tell a story about the changes that have occurred for individuals as a result of the program.”

“Using the standardised dimensions we are able to analyse, among others, responses on how safe, connected and relevant our libraries are… (the Online Insights Reports) enable us to showcase areas of strength and highlight areas that may need additional focus.”