Resource Hub

New Feature: Experience Questions

Our latest survey platform enhancement is the introduction of a new question type – Experience Questions. The feature allows you to easily select and standardise questions about patron experience to your survey. Just like dimension questions, Experience Questions can be...

This Must Be The Place

The Eiffel Tower, the Empire State Building and Big Ben: three different structures, yet each is recognised as masterful examples of architecture and design. How was this recognition earned? Did an arbiter of design make the decision on behalf of...

New Feature: Survey Logic

We were very excited to launch question logic on the Culture Counts platform earlier this year, which allows clients to hide or show questions based on their relevance to particular respondents. Asking targeted questions helps keep surveys short and achieves...

Make the Reef Great Again

The Great Barrier Reef, the largest living structure on earth, is dying. The reef experienced unprecedented coral bleaching in 2016, with a 2017 study finding large sections had died due to climate change, poor water quality and pollution. Another recent report has helped raise awareness...

The Difference Between Simplistic and Specific

In 2011, we embarked upon a quest to consider how best to factor conversations about quality into decisions about value. We asked ourselves: “Can culture be measured?” The origin of this question was the result of mutually frustrating exchanges with...

(I can’t get no) Satisficing

We’ve all been on the receiving end of a clipboard-toting interviewer who wants to ask us a “few” questions in the name of research. After ten long minutes our attention wanders and our answers become less thought through. This phenomena...